Our biggest goal is to make sure our loyal customers well are taken care of! If you are not completely satisfied, we will try to do everything we can to make your experience an exceptional one! If your online or in-store purchase does not work out, please see below for more details!
If you’re not completely satisfied with your purchase or wish to cancel your order, you may return it for in store or online credit only.
- For online orders, a return must be initiated, and post marked within 7 days of receiving the item. E-mail us at firstname.lastname@example.org to start the exchange process. We must receive the item being returned to us within 14 days of you receiving the item. Return shipping is the responsibility of the customer. Please include the new item(s) you wish to exchange for the returning item in the e-mail. For example, if you need a different size, please indicate the size you need. The exchange is subject to our availability of that item. If we do not have that item in stock, we will issue you online credit.
- In Store Credit, a return must be made at the store within 14 days of the purchase date (date purchased starts day 1). Returns can only be exchanged for the exact item or you will be given in store credit.
- Store Credit cannot be used online and online credit cannot be used in store. Store or Online credit will expire after 1 year. Online credit does not include shipping fees. Refunds are not accepted- in store and online.
Note: All merchandise must be returned unworn, unwashed, unaltered and in original condition with tags attached. If items have makeup, deodorant, animal hair or other stains/odors (even smoke smell), you will not be given credit and items will be sent back (you will be charged for shipping if you wish to have your items returned to you). If the order is returned past the 14-day limit and/or does not fit the return guidelines, no credit will be given and you will be responsible for the shipping fee.
Please allow our team 5-10 business days to process your return once it is received.
Please send returns to: 728 Chic Boutique, 5625 E. Virginia St., Suite F, Evansville, IN 47715
EXTENDED RETURN POLICY FOR THE HOLIDAYS:
ONLINE + IN STORE HOLIDAY RETURN POLICY: Purchases made Nov. 7 through Dec. 23 are eligible for return through Jan. 16, 2021 with same return policy as stated below.
Store credit only or an exchange for a different size or color in the same style (if available) can be given based on the condition of the item (unworn, unwashed, original condition, tags still attached, no smell/makeup/stains, etc.) and with the receipt. Store associate to determine if eligible for return. No returns on accessories (hats, scarves, jewelry, bralettes, etc.), items marked down/sale items, or discounts. Holiday print items will not be returnable for any reason (which includes holiday décor, holiday printed/themed tees/clothing/pj sets/etc.).
ITEMS NOT FOR RETURN:
For Hygenic purposes and the best interest of our customers - All sales are final on all accessories (this includes jewelry, sunglasses, hair accessories (including all hats)), swimwear and bralettes. All items that are marked down, end of season sale, discounted, BOGO etc. these items will not be eligible for a return.
Please inspect your order immediately upon receipt/receiving it. All damages and any problems need to be reported within 2 days of receiving your order by email at email@example.com. Be sure to include clear pictures of the defect/damage. We will happily get you taken care of and apologize if this happens. We unfortunately cannot make exceptions if you’ve had the item in your care for longer than 2 days. Please do not use scissors when opening the packages.
HAND WASH ITEMS:
First, please see the tag (on the inside of the item- not the price tag) for instructions on how to care for your item. Please keep in mind if the item you purchased is hand wash only, please do not wash the item in any type of machine. The delicate cycle or hand wash machines are not always guaranteed; sometimes items tend to shrink or bleed. Use a delicate detergent to hand wash your items in your sink.
Lastly, we want all our customers to be happy with their purchase. We want to provide you with the highest satisfaction and experience possible.
Please reach out to us with any additional concerns or comments that you may have by sending us an e-mail at firstname.lastname@example.org. Thank you for your understanding!
IN-STORE HOURS: (Central Standard Time)
- Sunday 12p – 4p
- Monday CLOSED
- Tuesday, Thursday, Friday 9a – 5p
- Wednesday 9a – 6p
- Saturday 9a – 3p
- Closed on all major holidays